General Shipping Information
All the details on Bestgoshop shipping policies in one place for your convenience.
What are your shipping methods?
The following are available for all in-stock items ordered before 1 p.m. Adding customization to an item will postpone the shipment of your order.
– Ground Standard: 3 to 13 business days
– Two-Day Air*: 2 business days
– Next Day*: 1 business day
*Not available for PO box addresses, special order items or back order items.
Is there anything that might delay my order?
Yes, if any of the following in-house processing procedures apply, they may postpone the shipping of your order:
Holidays and Weekends
Manual billing verification
Back order and special-order items might arrive separately from anything else you had in your cart.
Will you ship to post office box addresses?
Indeed, we will. Go ahead and select standard ground shipping for PO box addresses. Delivery to APO/FPO addresses may take 4 to 6 weeks. Express shipping services are not available to PO box or military addresses and selecting express shipping will not expedite orders to box addresses.
How is my order shipped?
Our primary carriers are FedEx and USPS, but your order might arrive via another carrier. All of the available items in your order will ship together. If your order has an item that is not available, we will ship the available portion of your order and send other items as they become available. We will charge you only for items that have been processed for shipping.
Are services available on weekends or holidays?
No, our shipping department operates Monday through Friday, excluding holidays. Except where otherwise specified, shipping and delivery services are not available on weekends or holidays.
What should I do if my package is lost or damaged in transit?
That’s frustrating, and we sincerely apologize if the carrier did not deliver your order promptly and in good condition. If you did not receive your order, it’s smart to double check around your property, in your mailbox, at your local post office and with your neighbors to make sure that the order is not at your location.
If you can’t find it, or it arrived in less than top-class condition, contact us. We’ll get it sorted by filing a claim with the carrier and we’ll go the extra mile to repair, replace, or refund your purchase as efficiently as possible. Your order would have come with an enclosed returns shipping label – use that at no additional charge if you need to return a damaged item.
What happens if an item is missing or if I receive the wrong item?
Again, frustrating. That one’s on us and we apologize. Let’s make it right – contact us if an item is short-shipped or missing from your order. We will do our best to correct it as efficiently as possible. Your order would have come with an enclosed returns shipping label – use that at no additional charge if you need to return an incorrectly shipped item.